All purchases need to have a confirmation, not just the real money ones
I opened a ticket immediately and haven't worn it but the response was basically that they won't do refunds except for 2 situations. I wouldn't care except Ori costs a lot of currency and I have 0 interest in it.
I know legally they have to a confirmation on real money purchases but they already have a confirmation button coded in so I'm not sure why it's not being implemented on other purchases since it already exists in the coding.
Also Fall Guys had this exact same issue and ended up issuing a refund to everyone it happened to and apologizing while also implementing confirmation on app purchases including in game currency.
The ticket is still opened so fingers crossed but it's not looking good. Here's the response I initially got.
Refunds of in-game currency will be processed in the following situations:
△ When you gift an item to a friend, if they already possess that item, typically the item won't be successfully delivered. If repeated item gifting occurs, an equivalent amount of in-game currency will be refunded to you.
△ When you gift a bundle to a friend, there's a chance they might already possess some of the items included. If this occurs, after successful delivery of the bundle, an amount of in-game currency equivalent to the value of the repeated items will be refunded to you.