Hey there,
Sorry for the inconvenience.
We'll need more information to investigate the issue further.
Please visit our website https://support.partyanimals.com/login to create a ticket. In the ticket, kindly provide the following details:
- The exact time and date you encountered the issue, including your time zone.
- Your in-game ID.
- The relevant video (When recording the video, please ensure that you capture both the operations of the controller or keyboard & mouse and the occurrence of the issue.
- The game logs that have recorded the problem.
Please follow the steps below to get the log:
- Press "ESC" in the game to open the menu, then navigate to "Settings" -> "General", scroll down to find "Enable Log" and enable it.
- Once enabled, the system will immediately generate log files in the game’s root directory, named in the format "2025-xx-xx_xxxxxxxxx-Laptop Name". You can locate these files by right-clicking "Party Animals" in your Steam Library, selecting "Manage," and then "Browse Local Files."
- Try to reproduce the issue and remember the exact time and date when you encounter it. Then quit the game, and ZIP all the log files.
Please note: Once the log is enabled, it will negatively affect the game performance, but this option will automatically turn off after 48 hours.
Thanks for your patience and support!
TrinityHorse