Heavy frame-rate drops and lag in Winter Cabin Custom Games - Xbox

MeowMix

It is easy to notice there is a serious frame rate bug when playing custom games or joining one in Winter Cabin with other players.

The frames drop a lot often and sometimes go below 45 FPS causing a laggy, sluggish and jittery gameplay. It does not help especially when most activities are nowhere as chaotic as the classic matches or SMASH. Even simple thinsg like card games and walking around the cabin result in this issue. Request to fix and optimize the frame-rate and stutter in Winter Cabin Custom Games

Barbie

Hey there,
Could you please try reinstalling the game and see if the issue persists?
And please provide us with the specific model of your Xbox console.

MeowMix

Hi @Barbie
I have rebooted the console and reinstalled the game to fix the issue but it still happening. Occurs in Winter Cabin custom games, especially noticeable when there are a few players or even playing card games. Xbox Series X

Barbie

Hey there, thanks for your feedback.

To help us better understand the issue, it would be great if you could record a video and create a ticket on our website at https://support.partyanimals.com/login.
Please ensure that the settings "Show FPS" and "Show Ping" are enabled in the Settings -> General menu

In the ticket, kindly provide us with the exact time and date you encounter it, your time zone, and your in-game ID. Don't forget to attach the video.

We'll investigate it asap once we receive your ticket. Thanks!

MeowMix