Preorder Skin not appearing

ADigitalDog

Support isn't helping at all. My King Nemo skin isn't showing up, but I preordered and have time on the playtest to prove it.

Anyone else having this problem?

AnimaI

ADigitalDog

Well you probably have the pigeon. I would trade king nemo for the pigeon.

swaft

ADigitalDog
Do you still have the issue of not having Royal Nemo?

Barbie

Hey @ADigitalDog ,

Any purchases made before 12:00 PM UTC on September 20th, 2023 will receive the pre-order bonus.

If your purchase was made before this time, please visit our website https://support.partyanimals.com/login, and provide the following information to help us verify if you have received your pre-order rewards:

Your 17-digit Steam ID
(Please refer to this document for assistance: Steam Support :: FAQS)
At the top of the Steam page, find 'Help' > 'Steam Support' > 'Party Animals' > 'View Receipt,' and take a screenshot of the current page.
Click 'I would like to view or print the receipt for this purchase,' and take a screenshot of the current page.
(Both screenshots should include the invoice Transaction number, Date issued, and your Steam username in the top-right corner of Steam).

We'll investigate it asap once we receive your ticket.

Thanks for your patience and support!

ADigitalDog

YaboiPoyo

ive also been looking at this topic

ADigitalDog

Barbie I have repeatedly sent in tickets showing that I had the game preordered, and simply was trying to upgrade to the Deluxe edition. I have SHOWN that I owned the game prior to launch, and yet your support team has been closing my tickets. Really horrible PR that you can't even correct a simple error like this, when it was your company's fault for not making it obvious that you could upgrade to Deluxe after launch.

What I am asking for is not a difficult request, but the "support" I've been getting so far has made it so.