Hey there,
Sorry for the inconvenience.
Please visit our website https://support.partyanimals.com/login , and create a ticket with a topic describing the issue. In the ticket, kindly provide the following details:
- The platform are you playing our game on, Steam or Xbox;
- Your in-game ID;
- A relevant screenshot or video.
Besides, the Pink Carnival is currently available in the Item Shop and will end in 6 days. Please rest assured that you can select your favorite outfits at any time!
Best,
Party Animals Support Team
KiyoshiFox