The Developers refuse to give me my preorder skin/Keep closing my tickets.

ADigitalDog

Title of the post is pretty self-explanatory. I have given the developers proof that I have owned the game since before launch, even still have the playtest installed. But they refuse to give me my preorder King Nemo skin. Really disappointed in the greed of this company now...

AnimaI

ADigitalDog

Well you probably have the pigeon. I would trade king nemo for the pigeon.

UnseenMind

ADigitalDog Hmmm the devs have been pretty nice to me personally. I don't know really know steam, but ig thats your proof? Idk this is my first time seeing that somebody didn't receive their preorder skins.

ADigitalDog

UnseenMind The playtest here was only accessible to those who preordered the game on Steam. I'm not sure about other platforms, but for us the release date was the 20th. So I had access to, and was playing the play test on the 16th.

UnseenMind

ADigitalDog Yikes, maybe try submitting a bug report on the discord: https://discord.gg/8sk8Dnh7

Chloedorothy

ADigitalDog Is the problem solved?

GrannyMax

We will check your account, and if it is indeed true, the team will contact you to reissue the reward.
We have no any reason not to issue this reward
All lists are provided by Steam accounts, but we are currently not sure whether accounts given by gifts are also counted. But definitely we hope to be on the distribution list.

Underbite

Hey there，

We noticed that you have submitted a ticket on the official website to give us feedback on this issue, we have verified your submission and replied to you, according to the work regulations, we also need you to provide information such as Steam consumption records to confirm your pre-order records. Please confirm our reply at the ticket.

Thank you for your support.

sugared

Chloedorothy maybe

sugared

This is too bad

ADigitalDog

This issue still has not been solved. It's very clear from the screenshots that I participated in the Playtest.
Please give me my King Nemo skin. This has not been resolved even after a year.

Underbite

Dear Player.

Thank you for contacting us.
We are sorry to say that the screenshot you posted on the forums is not sufficient proof that you have pre-order status, considering that there will be cases of refunds after purchase. We need you to provide some other evidence.
Since checking pre-order rewards requires you to submit your personal information, please go to the ticket office to submit it.

If you do qualify for a pre-order reward, we will issue you a pre-order reward.

Thank you for your support.