Hi there,
Thank you for reaching out! It seems like there may be an issue with the controller pairing or configuration. Please try the following steps:
- Re-pair the controller: Unpair the controller from your laptop and re-pair it to ensure a fresh connection.
- Check for driver updates: Ensure that your laptop’s Bluetooth drivers are up-to-date.
- Test in other games: Try using the controller in a different game or app to confirm if the issue is game-specific.
- Try USB connection: If possible, connect the controller via USB to check if the issue persists.
If these steps don't help, please let us know, and we can look into further troubleshooting.
Thanks for your patience!