Claw machine prize stuck

Tracy

I dont have a clip of when the animal originally got stuck but you can see in this clip that the 'Stretch Chinchilla Lime' is stuck in the prize shoot and never registered as a win

Barbie

Dear @Tracy , sorry for the bad experience.
Could you please tell us your in-game ID?
Please follow the steps below to find your in-game ID:

open the game;
click on your profile picture located in the bottom right corner;
click your ID to copy it

Thank you for supporting Party Animals!

Tracy

Barbie Tracy ID:MHDR3L

Goldphoenix

Barbie she was not the unique case, this is a bug who the comunnity has talking about since the event started.
the same happened to me twice

Tracy

@Barbie