Why can’t I buy Nemo bucks?

sluggbugg420

For the past month I’ve been trying a handful of times to buy Nemo bucks on my xbox. I’ll click the amount I want, it’ll load, screen will darken like it’s trying to take me to the transaction page, but then it goes back to the initial screen where I choose how many I would like to buy saying “transaction cancelled”.
I’ve already uninstalled and reinstalled the game and nothing works. I want the Xmas skins 💔

traisroberts12

sluggbugg420 I had the same problem too, But it got fixed after i submitted a support ticket.

Carrot

Hi there,

Thank you for reaching out and letting us know about the issue you're experiencing with purchasing Nemo Bucks on your Xbox. We’re sorry for the trouble this has caused, and we understand how frustrating it must be, especially with the holiday skins being available.

To help resolve this issue, we recommend the following steps:

Check your payment method: Ensure that your payment method is up-to-date and valid on your Xbox account.
Verify your Xbox account settings: Confirm that there are no restrictions or parental controls that might block in-game purchases.
Restart your console: Perform a full restart of your Xbox console to clear any temporary system glitches.
Clear your cache: You can clear your Xbox cache by holding down the power button for 10 seconds to shut it off, unplugging it for 1 minute, and then turning it back on.
Check for updates: Ensure both the game and your Xbox system software are fully updated.

If the issue persists, please contact Xbox Support to ensure there are no account-specific issues preventing the transaction. Let us know if you encounter further difficulties, and we’ll do our best to assist.

We appreciate your patience and understanding!

Jackie553145

Carrot he's on xbox not on steam