Hey there,
Sorry for the inconvenience.
We will need the game logs that have recorded the problem and a screenshot of Ping Test to further analyze the issue.
Please follow the steps below to get the log:
- Quit game.
- Right click "Party Animals", then click "Properties". Type "-log" in the "Launch Options", and close the Properties window.
- Restart the game. Then in Steam Library, right click "Party Animals ", then "Manage", then "browse local files". In the pop-up windows, you will see log files named "2023-09-xx_xxxxxxxxx-Laptop Name". Each game session will generate one log.
- Try to reproduce the issue and remember the time when you encounter it. Then quit the game, and ZIP all the log files.
In order to locate the issue, we need to have more infos on your internect connection status. Please run a Ping Test on your computer and send the screenshot of the results to us:
- Open the Command Prompt.
- Type the command line without quotes ''ping -t google.com'' in the black box and hit enter.
- Take a screenshot of the ping results displayed (more than 30 rows) and send it to us
Please go to our website https://support.partyanimals.com/login , and create a ticket with a topic describing the issue, and the time you encounter it (including your time zone). Then attach the zip file to the ticket and click send. If there's video or screenshot, please also attach them.
We will get back to you as soon as we find out what's going wrong.
Thank you for supporting Party Animals!