Hello,
Please make sure whether the Twitch account unlocked the drops and the Xbox account is the one you're using.
In case of persisting issues, please go to our website https://support.partyanimals.com/login , and create a ticket with a topic describing the issue, a screenshot of the Twitch event page like this without mosaics:
Please also provide your Xbox Gamertag, in-game ID and your picture 1 without mosaics.
Please follow the steps below to find your in-game ID:
- open the game;
- click on your profile picture located in the bottom right corner;
- click your ID to copy it
