Hey there,
Sorry for the inconvenience.
We'll need more information to investigate the issue further.
Please visit our website https://support.partyanimals.com/login , and create a ticket with a topic describing the issue. In the ticket, kindly provide the following details:
- Your in-game ID;
- The relevant screenshots.
We'll investigate it asap once we receive your ticket.
Thanks for your patience and support!
Carol