Hey there,
Sorry for the bad experience.
To assist us in better locating the issue, please provide us with the following information:
- Your in-game ID.
- Does the issue occur randomly or reproducibly?
- The exact time and date you encountered the issue, including your time zone.
- The relevant video (please ensure that the settings "Show FPS" and "Show Ping" are enabled in the Settings -> General menu).
Thanks for your patience and support!