They have contacted the company and the forum several times, but the answer was always the same: “We will send it to the management.”
And they never said anything else. This means that the game actually wants help from the players, such as adding languages, because they don’t want to lose players. So it’s as if they’re saying: “Do whatever you want, and thank you for the support.”
Did you understand the point?
Yes, the company wants help, and they don’t want anything else.
