Hey there,
Sorry for the bad experience.
Please provide us with the following information:
- Your in-game ID (If you’re unable to check your in-game ID, you can instead provide your in-game nickname and Xbox gamertag).
- The specific model of your Xbox console.
- Your current location, including the country, city, or region.
- The name of your Internet service provider and the speed of your Internet connection.
Thank you for your patience and support!
Leo88010