I think recreate could do a lot better.
For example, I know its a much bigger studio but Battlefield 6 had issues running through the EA app after the game launched. They couldn't play at all. Battlefield devs then released XP boost bonuses to those affected players. Plus, they made several posts and made it well know that they were communicating with the community.
Recreate has copied and pasted the same response everywhere. What I see in this forum and replies to their discord its verbatim the same words used. It's lazy, lacking any soul, and just unjustified. However, I bet you theyre communicating with their China socials though, but thats just speculation.