Hey @Firestar ,
Could you please try restarting the game and check if the photo in the album displays correctly afterward?
If not, please try verifying the integrity of the game files.
-Please right-click Party Animals in the Steam library and open ''Properties''.
-Then click ''Verify the file integrity'' in ''Files installed'' and wait for it to finish.
-It will work after verifying.
If the issue persists after trying these methods, please visit our website https://support.partyanimals.com/login to create a ticket. In the ticket, kindly provide the following details:
- The exact time and date you encountered the issue, including your time zone.
- Your in-game ID.
- The relevant video.
- The game logs that have recorded the problem.
Please follow the steps below to get the log:
- Press "ESC" in the game to open the menu, then navigate to "Settings" -> "General", scroll down to find "Enable Log" and enable it.
- Once enabled, the system will immediately generate log files in the game’s root directory, named in the format "2025-xx-xx_xxxxxxxxx-Laptop Name". You can locate these files by right-clicking "Party Animals" in your Steam Library, selecting "Manage," and then "Browse Local Files"
- Try to reproduce the issue and remember the exact time and date when you encounter it. Then quit the game, and ZIP all the log files.
Please note: Once the log is enabled, it will negatively affect the game performance, but this option will automatically turn off after 48 hours.
Thanks for your support and patience！
Firestar
